Legal

Terms & Conditions

General terms for 1:1 online vocal coaching. Version: 9 October 2026.

1. Provider and scope

These terms apply to all contracts for 1:1 online vocal coaching and online workshops between Nathanaele Koll c/o GAM, trading as Nathan Trent / Uptrent Records, Pappelallee 64, 10437 Berlin, Germany (details in the Impressum), hereinafter "Nathan", and the person booking the coaching, hereinafter "you". They apply to consumers (§ 13 German Civil Code, BGB) and to business customers (§ 14 BGB). Deviating terms of yours do not apply unless Nathan has expressly agreed to them in writing.

2. Services

Nathan offers individual online vocal coaching sessions of 30 or 60 minutes, held live by video call (Zoom) in English, German, Italian or Spanish. Content may include warm-ups, vocal technique (including breath control and placement), song interpretation, theory and basics, and performance. Content is tailored to the goals you share before and during the session. Sessions take place at the date and time you select when booking.

3. Booking and conclusion of contract

1. The presentation of the offer on this website is not a binding offer, but an invitation to book.
2. You book by selecting a session (30 or 60 minutes) or the workshop, choosing an available date and time, entering your details, confirming the required statements and paying through the secure PayPal checkout. Your booking is complete once your payment has been received.
3. The contract is concluded when your payment is received and you receive the booking confirmation by email. It is sent automatically and contains the date, time and Zoom link.
4. The contract text is not stored by Nathan in a form accessible to you. Please save or print these terms and your confirmation email when you book.
5. The contract language is English.

4. Prices and payment

Current prices: €89 for a 30-minute session and €169 for a 60-minute session and €30 for the workshop "Basics with Nathan". All prices are final prices in euro and include statutory value added tax. Payment is due in advance, immediately upon booking, by PayPal. The payment methods PayPal offers in the checkout apply.

5. Workshops and replay

Nathan also offers live online workshops, currently "Basics with Nathan" (Thursday 5 November 2026, 19:00 Berlin time, 60 minutes on Zoom, 30 places, €30 including VAT). Places are allocated in the order of booking. After the workshop, booked participants receive a replay link that is available for 7 days. The replay is for your personal use only and may not be copied, shared or published; recording the workshop yourself is not permitted. If Nathan cancels a workshop, you will be offered a new date or a full refund. By booking you expressly agree that the replay is made available to you straight after the workshop, and you acknowledge that your right of withdrawal ends once the replay has been made available (see Cancellation & Withdrawal).

6. Rescheduling, cancellation, withdrawal

Rescheduling and cancelling a session, and your statutory right of withdrawal as a consumer, are set out in the section Cancellation & Withdrawal, which is part of these terms.

7. Your technical set-up

You are responsible for a stable internet connection, a device with camera and microphone, and a quiet space. Headphones are recommended. If a session cannot take place or is shortened because of problems on your side, it counts as held. If the problem is on Nathan's side, the session will be repeated at no cost.

8. Your material and recordings

Audio, lyrics or notes you share (for example recordings of songs) are used only for the coaching. Rights in your material stay with you. Sessions are not recorded by either side unless both agree beforehand. You may not record, publish or pass on the session, nor any exercises, materials or recordings you receive from Nathan, without his written consent, except for your own personal use.

9. Health note and no guarantee of results

Vocal coaching is not medical, therapeutic or speech-therapy treatment and does not replace it. If you have pain, hoarseness or other voice problems, please see a doctor. Stop any exercise that hurts. The success of coaching depends on your own practice and effort; Nathan does not guarantee a specific result, such as audition success or a particular vocal range.

10. Liability

1. Nathan is liable without limit for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act, and to the extent he has given a guarantee.
2. For slight negligence, Nathan is liable only for the breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you can regularly rely), and then limited to the foreseeable damage typical for this type of contract.
3. Any further liability is excluded. This also applies to the personal liability of Nathan's staff and assistants.

11. Copyright

Texts, photos, videos and other content on this website and in the coaching are protected by copyright. Photography credit: © Sophia Carrara where indicated. Use beyond your private use requires prior written consent.

12. Final provisions

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law applies only to the extent it does not withdraw the protection granted by mandatory provisions of the law of the country where you habitually reside.
2. If you are a business customer, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.
3. Consumer dispute resolution: Nathan is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 Consumer Dispute Resolution Act, VSBG).
4. If a provision of these terms is invalid, the remaining provisions stay in force.

Cancellation & Withdrawal

Rescheduling and cancelling sessions, and the statutory right of withdrawal for consumers.

Part A. Rescheduling and cancelling a session

1. Rescheduling by you. You can move your appointment free of charge up to 48 hours before it starts, using the link in your booking confirmation or by email to office@uptrentrecords.com.
2. Short notice and no-show. If you cancel or move the appointment less than 48 hours before it starts, or do not show up (more than 15 minutes late without notice), the session counts as held and the fee is not refunded. Where possible, Nathan will offer a new date out of goodwill. You remain free to prove that Nathan saved expenses or that no damage occurred.
3. Cancellation by Nathan. If Nathan has to cancel (for example because of illness), you will be offered a new date. If no new date suits you, you get a full refund of the fee for the session that did not take place.
4. Refunds are made to the payment method you used, within 14 days after the cancellation is agreed.

Part B. Right of withdrawal (consumers only)

This right applies if you are a consumer, meaning a natural person who books for purposes that are predominantly neither commercial nor self-employed.

Early start and loss of the right of withdrawal

Your right of withdrawal expires early if the service has been fully provided, and Nathan only began the service after you expressly asked him to begin before the withdrawal period ends and confirmed that you know you lose your right of withdrawal once the service has been fully provided (§ 356 (4) BGB). If you choose an appointment within the 14 days, you will be asked to make this request and confirmation when you book, for example by a checkbox in the booking form. Without it, no session will start before the withdrawal period has ended.

Withdraw online

You can declare your withdrawal here at any time: Withdraw from contract. You will receive a confirmation of receipt by email without delay.

Model withdrawal form

Privacy Policy

How personal data is processed on this website and in the coaching, under the GDPR, the German Federal Data Protection Act (BDSG) and the TDDDG.

1. Controller

Nathanaele Koll c/o GAM, trading as Nathan Trent / Uptrent Records, Pappelallee 64, 10437 Berlin, Germany. Email: office@uptrentrecords.com. This is the contact for all questions about your data.

2. Your rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object (Art. 21). If processing is based on your consent, you can withdraw it at any time with effect for the future (Art. 7 (3)). Please write to the email address above. You also have the right to complain to a data protection authority. The authority responsible for Berlin is the Berliner Beauftragte für Datenschutz und Informationsfreiheit, Alt-Moabit 59–61, 10555 Berlin, datenschutz-berlin.de.

3. Hosting and server log files

This website is hosted by Squarespace (Squarespace Ireland Ltd., Le Pole House, Ship Street Great, Dublin 8, Ireland; and Squarespace, Inc., New York, USA). When you visit the website, the server automatically processes technical data: IP address, date and time, requested page, browser and device type, referring page. This is necessary to deliver and secure the website. Legal basis: Art. 6 (1)(f) GDPR (legitimate interest in a secure, working website). Data transfers to the USA rely on the EU-U.S. Data Privacy Framework and standard contractual clauses.

4. Cookies and similar technologies

Technically necessary cookies and storage (for example for the shopping cart and security) are used on the basis of § 25 (2) TDDDG and Art. 6 (1)(f) GDPR. Other cookies, for example for analytics or for embedded social media content, are used only after your consent (§ 25 (1) TDDDG, Art. 6 (1)(a) GDPR) via the cookie banner. You can change or withdraw your choice at any time through the cookie settings.

5. Contact by email

When you email Nathan, your email address, name and message are processed to answer you. Legal basis: Art. 6 (1)(b) GDPR for contract-related requests, otherwise Art. 6 (1)(f) GDPR. Data is deleted when your request is dealt with, unless legal retention duties apply.

6. Newsletter and waiting list

If you sign up for the list to hear first when spots open, your email address is processed to send you information about coaching spots, the masterclass and releases. Legal basis: your consent, Art. 6 (1)(a) GDPR and § 7 (2) no. 3 Act against Unfair Competition (UWG). Your data is stored with the service provider that sends the emails, until you unsubscribe. You can unsubscribe at any time using the link in each email or by writing to the address above.

7. Booking and payment

Payment (PayPal). Payments are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. PayPal receives the data needed for the payment, such as name, email address and amount. Legal basis: Art. 6 (1)(b) GDPR. PayPal is an independent controller for its own purposes, see the PayPal privacy statement.

Appointment booking (Cal.com). The calendar for booking appointments is provided by Cal.com, Inc. Cal.com processes your name, email address, chosen time and your booking notes. Legal basis: Art. 6 (1)(b) GDPR. Data transfers outside the EU rely on the EU-U.S. Data Privacy Framework and/or standard contractual clauses.

Accounting. Invoices and payment records are kept to comply with tax and commercial law (Art. 6 (1)(c) GDPR, § 147 Fiscal Code and § 257 Commercial Code). Accounting documents are kept for eight years, business letters for six years.

8. Video calls (Zoom)

Coaching sessions are held on Zoom (Zoom Video Communications, Inc., USA). Zoom processes your name, email address, device data, and audio and video during the call. Sessions are not recorded unless both sides have agreed beforehand. Legal basis: Art. 6 (1)(b) GDPR. Data transfers outside the EU rely on the EU-U.S. Data Privacy Framework and/or standard contractual clauses.

9. Voice recordings and material you send

If you send audio files, lyrics or notes, they are used only for the coaching you booked, kept as long as needed for that purpose, and then deleted on request. Legal basis: Art. 6 (1)(b) GDPR. Please do not send health information or other sensitive data.

10. Links and embedded content

The website links to and may embed content from Spotify, Instagram, TikTok, YouTube and Facebook. When you click through or load embedded content, the provider can receive data such as your IP address and can set cookies. Embedded content from these services is loaded only after your consent where this is legally required. Please see the privacy statements of the respective provider.

11. Data security and changes

This website uses SSL/TLS encryption. This policy is updated when the website, services or the law change. The current version is always available on this page.

Impressum

Legal notice in accordance with § 5 Digital Services Act (DDG).

Provider

Nathanaele Koll c/o GAM
trading as Nathan Trent / Uptrent Records
Pappelallee 64
10437 Berlin
Germany

Contact

Email: office@uptrentrecords.com

VAT ID

VAT identification number according to § 27a German VAT Act (UStG): DE365076957

Responsible for content (§ 18 (2) Interstate Media Treaty, MStV)

Nathanaele Koll, address as above.

Consumer dispute resolution

Nathan is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Liability for content

As a service provider, Nathan is responsible for own content on these pages under general law (§ 7 (1) DDG). Under §§ 8 to 10 DDG, he is not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate unlawful activity. Obligations to remove or block the use of information under general law remain unaffected. Liability in this respect is only possible from the time of knowledge of a specific infringement. When Nathan becomes aware of such infringements, he will remove the content immediately.

Liability for links

This website contains links to external third-party websites over whose content Nathan has no influence. He therefore cannot accept liability for this external content. The respective provider or operator is always responsible for the content of linked pages. The linked pages were checked for possible legal violations at the time of linking, and no unlawful content was apparent. Permanent monitoring of linked pages without concrete evidence of an infringement is not reasonable. When Nathan becomes aware of infringements, he will remove such links immediately.

Copyright and image credits

Content created by the site operator on these pages is subject to German copyright law. Reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the author or creator. Downloads and copies of this site are permitted only for private, non-commercial use. Photography: © Sophia Carrara, where indicated. If you notice a copyright infringement, please let Nathan know; he will remove the content immediately.